Refund policy
Return & Refund Policy
At Grey Gradient, every piece is produced with intention, care, and limited availability. Because many of our garments are made to order and released in extremely limited quantities, we cannot accept returns for reasons such as fit, change of preference, or buyer’s remorse.
That said, we want every customer to be fully satisfied with their experience. If there is a clear issue with your order, we will work with you to make it right.
Eligibility for Returns
We only accept returns or exchanges if:
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You received the wrong item, size, or color than what was ordered.
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Your item arrived damaged or defective.
Requests for returns must be made within 5 business days of delivery by emailing info@485157.com with your order number and clear photos of the issue.
Once reviewed, we’ll confirm whether your item qualifies for return or replacement.
Non-Returnable Items
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Made-to-order and limited-edition pieces.
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Items worn, washed, altered, or damaged after delivery.
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Items without original tags or packaging.
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Sale or promotional items.
Refund Process
If your return is approved:
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You’ll receive a confirmation email with return shipping instructions.
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The product must be shipped back in unused condition within 7 business days.
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Once received and inspected, we’ll issue a refund or replacement within 5–10 business days.
Refunds will be credited to the original form of payment only. Shipping costs are non-refundable unless the issue was our error.
Exchanges
Because of our limited production, exchanges are not guaranteed. If the same item or size is unavailable, a refund will be issued instead.
Lost or Damaged Shipments
Grey Gradient is not responsible for items lost or stolen after delivery has been confirmed by the carrier. If your order arrives damaged, contact info@485157.com within 5 business days so we can assist.
Contact Us
For questions regarding returns, exchanges, or refunds, please email info@485157.com with your order number in the subject line.